Logo, MHA

Petra Marquart

Building loyalty from the inside out

  • Wed, Mar 4, 2020
  • 3:45PM - 4:45PM
  • Handout
  • Regency Room
What is service? How do we bring service to life? What do customers expect? What are the behaviors essential to great service? How does service impact the bottom line? This presentation answers these questions with humor and passion. It addresses service from all angles: structural, interpersonal, systemic, operational and individual.