Approaching & resolving conflict in today’s challenging health care environment
- Wed, Mar 4, 2020
1:00PM - 2:30PM
- Regency Room
- Sponsored by Ameritas/BenefitEd
The pace and complexity within health care calls for leadership development. This is especially true with the pressure to improve efficiency, productivity, quality, and patient and provider satisfaction. Executive leaders often face disagreements among and between all levels of leaders, administrators and providers over issues such as practice culture, decision-making autonomy and struggles of alignment with institutional priorities. This session will teach conflict mediation and resolution techniques through didactic instruction and dynamic interactive skills practice. Stillman will present a framework applicable for navigating and resolving conflict amidst the rapid changes occurring in health care organizations. Participants will learn how to discover core values, identify and expand potential common interests, acknowledge and move past sensitive and complex barriers and work to develop mutually beneficial and long-lasting partnerships between opposing parties.